Full course description
The Hospitality Foundations course offers an engaging introduction to the core principles of the hospitality industry, combining real-world insights with interactive learning. Designed for adult learners, it covers customer service, hotel operations, and tourism trends while building essential skills in communication, teamwork, and problem-solving. You’ll also experience a custom-built interactive simulation game, where you take on the role of a hotel manager tasked with turning around a run-down, debt-ridden property—making strategic decisions to earn revenue, make repairs, boost staff morale, and reduce turnover. By the end of the course, you’ll have the knowledge and confidence to succeed in today’s fast-paced hospitality industry.